Program Manager

PROGRAM MANAGER

Job Description

1.0 Job Information

Title	Program Manager
Department	Operations
Duty Station	Neno District
Reports to	Operations Director
Second Line Reporting	Chief Operating Officer
Commitment	Full-time
Working Hours	40 hours per week

 2.0 Role Summary

The Program Manager is a senior member of the
Operations Department and is responsible for leading the implementation of
the Non-Negotiables Program Phase 2 (NNP2) in Malawi. The role provides
strategic, technical, and operational leadership for infrastructure investments
aimed at improving the quality, safety, reliability, and sustainability of
healthcare facilities supported by Partners In Health (PIH/APZU).

The Program Manager will coordinate infrastructure projects,
strengthen maintenance systems, oversee data-driven decision making, and
supervise multidisciplinary technical teams to ensure successful delivery of
NNP2 objectives. Working closely with Ministry of Health (MOH) counterparts,
district leadership, facility teams, contractors, and the NNP2 Cross-Site Team,
the incumbent will ensure that all infrastructure interventions meet quality
standards, donor requirements, and organizational priorities.

The role serves as the primary focal point for NNP2
implementation in Malawi, ensuring alignment between infrastructure
development, preventive maintenance systems, healthcare service delivery needs,
and organizational strategic goals. The incumbent is expected to provide
leadership in project management, infrastructure quality improvement, asset
management, team development, and stakeholder engagement.

3.0 Core Responsibilities

3.1 Program Leadership and Project Management

• Provide
  strategic and operational leadership for the implementation of all
  NNP2-funded infrastructure activities across PIH/APZU-supported
  facilities.
• Lead
  the planning, execution, monitoring, and closure of infrastructure
  projects in accordance with approved timelines, budgets, quality
  standards, and donor requirements.
• Develop
  annual implementation plans covering:
• Large
  Infrastructure Projects
• Quality
  Checklist Fund activities
• Infrastructure
  Documentation Systems
• Capital
  Infrastructure Needs Register
• CMMS
  implementation and utilization
• Training
  and Capacity Building
• Facilities
  inventory management
• Tools
  and PPE management
• Coordinate
  technical teams, including Electrical and WASH Engineers, to ensure
  high-quality project execution.
• Monitor
  project risks, schedules, procurement activities, contractor performance,
  and budget utilization.
• Ensure
  infrastructure projects are completed in compliance with approved
  technical specifications, safety standards, and organizational
  requirements.
• Coordinate
  project reviews and incorporate lessons learned into future projects and
  operational systems.
• Oversee
  project documentation including drawings, reports, completion
  certificates, inspection records, and handover documentation.

3.2 Infrastructure Data Management and Systems
Strengthening

• Lead
  the implementation, utilization, and continuous improvement of the UPKEEP
  Computerized Maintenance Management System (CMMS).
• Support
  the development and maintenance of comprehensive infrastructure asset
  registers for all supported facilities.
• Coordinate
  infrastructure Quality Checklist assessments and monitor implementation of
  corrective action plans.
• Develop
  and maintain monitoring and evaluation dashboards tracking:
• Project
  progress
• Budget
  performance
• CMMS
  performance indicators
• Preventive
  maintenance compliance
• Asset
  performance
• Infrastructure
  quality indicators
• Maintain
  and regularly update the Capital Infrastructure Needs Register.
• Support
  annual infrastructure planning and development of long-term infrastructure
  roadmaps.
• Ensure
  the accuracy, completeness, and timely reporting of infrastructure and
  asset management data.
• Produce
  quarterly, annual, and donor reports to support organizational and
  cross-site decision-making.

3.3 Team Leadership and Workforce Development

• Provide
  leadership, supervision, and technical support to engineering staff and
  other direct reports.
• Ensure
  organizational structures, staffing requirements, and job descriptions
  remain aligned with program objectives.
• Set
  annual work plans, performance objectives, and development goals for
  direct reports.
• Coordinate
  staff capacity-building initiatives and technical training programs in
  collaboration with the Human Resources Department.
• Conduct
  regular performance reviews and provide coaching, mentoring, and feedback
  to staff.
• Foster
  a culture of accountability, teamwork, continuous learning, innovation,
  and high performance.
• Ensure
  compliance with organizational policies, procedures, and governance
  requirements.
• Promote
  safe work practices and adherence to occupational health and safety
  standards.

3.4 Stakeholder Engagement and Partnerships

• Serve
  as the primary focal point between PIH Malawi and the NNP2 Cross-Site
  Team.
• Build
  and maintain strong working relationships with Ministry of Health
  leadership, district health offices, facility management teams, and
  development partners.
• Collaborate
  with clinical teams, Infection Prevention and Control (IPC) leads, and
  Environmental Health Officers to ensure infrastructure investments support
  quality care and patient safety.
• Facilitate
  technical review meetings, project steering committee meetings, and
  stakeholder consultations.
• Support
  knowledge sharing and cross-site collaboration across PIH programs and
  international infrastructure networks.
• Represent
  PIH/APZU in infrastructure-related meetings, technical forums, and partner
  engagements as appropriate.
• Promote
  integration of infrastructure priorities into broader organizational
  planning and service delivery improvement initiatives.

4.0 Expected Competencies, Attributes, and Behaviors

4.1  Core Competencies

• Program
  Leadership and Coordination:  Demonstrated ability to lead and
  manage complex infrastructure, facilities, and capital investment
  programs;
• Strong
  project management skills with proven success in delivering projects on
  time, within budget, and to expected quality standards.
• Technical
  and Professional Expertise:  Strong knowledge of healthcare
  infrastructure systems, engineering principles, construction management,
  maintenance systems, and facilities operations;
• Understanding
  of donor-funded project implementation and compliance requirements.
• Data-Informed
  Management:  Ability to utilize infrastructure and maintenance
  data for planning, decision-making, performance monitoring, and reporting;
• Experience
  using CMMS platforms, asset management systems, and project monitoring
  tools.
• Team
  Development and Performance Management: Strong coaching, mentoring,
  and people management capabilities.

4.2  Behavioral Attributes

• Collaborative
  and Partnership-Oriented:  Strong interpersonal and stakeholder
  engagement skills.
• Ability
  to work effectively with government counterparts, contractors, technical
  teams, donors, and organizational leadership.
• Adaptability
  and Resilience:  Ability to perform effectively in rural,
  resource-constrained, and rapidly changing environments.
• Quality
  and Service Orientation: Commitment to delivering safe, reliable, and
  high-quality infrastructure that supports excellent healthcare delivery.
• Integrity
  and Accountability:  Demonstrates professionalism, transparency,
  ethical conduct, and responsible stewardship of organizational resources.

4.3  Leadership Competencies

• Strategic
  Execution and Accountability:  Ability to translate strategic
  plans into measurable operational results.
• Strong
  focus on implementation, follow-through, and achieving agreed objectives.
• Analytical
  Problem Solving:  Ability to identify infrastructure risks and
  operational challenges and develop sustainable solutions.
• Effective
  Communication and Influence: Strong written and verbal communication
  skills with the ability to influence diverse stakeholders.
• Supportive
  and Performance-Oriented Supervision:  Provides effective
  leadership, constructive feedback, coaching, and performance management
  support.

5.0 Qualifications and Experience

• Bachelor’s
  Degree in Civil Engineering, Electrical Engineering, Construction
  Management, Infrastructure Management, or another relevant
  engineering-related field.
• Professional
  certification in Project Management, Infrastructure Management, Facilities
  Management, Business Administration, or a related discipline is an added
  advantage.
• Minimum
  of 4 to 5 years of experience managing construction or infrastructure
  projects.
• Minimum
  of 2 to 3 years of experience implementing donor-funded projects.
• Minimum
  of 3 to 5 years of experience leading multidisciplinary teams.
• Demonstrated
  experience in project planning, procurement oversight, contractor
  management, and infrastructure quality assurance.
• Experience
  with CMMS, asset management systems, or facilities management platforms is
  required.

6.0 Additional Notes

• Willingness
  to live and work in rural settings.
• Regular
  travel to supported facilities and project sites is required.
• The
  position may require flexibility to work during evenings, weekends, and
  public holidays when project demands require.
• Commitment
  to PIH/APZU’s values of social justice, health equity, quality
  improvement, and service excellence.
• Membership
  with the Malawi Engineers’ Institute (MEI) and/or the Board of
  Architects and Quantity Surveyors (BAQS) is an added advantage.
• Strong
  advocate in social medicine, health equity and social justice.

7.0 Method of application

All interested and qualified candidates based in
Malawi should apply strictly through https://www.pih.org/employment on
or before 13^th September 2026. Only shortlisted candidates will
be invited for interviews.  

8.0 Safeguarding Commitment

Partners In Health/Abwenzi Pa Za Umoyo (PIH/APZU) is
committed to safeguarding staff, children and communities with whom we work
from sexual exploitation, abuse and sexual harassment. Therefore, any offer of
employment is conditional upon the successful completion of applicable
background checks.

The Organisation does not charge any fees at any stage
of the recruitment process. If you are asked to make a payment at any stage of
the recruitment process, please contact bmsowoya@pih.org and speakup@pih.org.