A great opportunity awaits you at NICO Pension Services Ltd based in Blantyre and Lilongwe for the Client Service Assistant position. Interested candidates are encouraged to submit their applications before the closing date on September 18, 2026. Ensure you read through the official notice below to confirm you meet the requirements before applying. Please ensure to mention you found this opportunity on NyasaJobs.com website when submitting your CV and application to the employer or when making online applications for organizations.
NICO Pension Services Ltd
NICO Pension Services Ltd is a leading provider of pension administration and retirement solutions in Malawi. We are committed to fostering an inclusive workplace that values diversity, integrity, professionalism and excellence.
We are inviting applications from suitably qualified candidates to fill the position of Client Service Assistant, based in our Blantyre and Lilongwe offices.
QUALIFICATIONS
- Bachelor’s Degree in Business Administration, Actuarial Science, Finance, Accounting, Economics or Social Science.
EXPERIENCE
- Minimum 1- 2 years in a client service role, in pension administration, financial services or related area.
THE ROLE
- Facilitate Member onboarding and Registration.
- Prepare and issue member certificates
- Maintain accurate membership records and perform reconciliations.
- Respond to clients and members and provide information in line with regulations and service level agreements.
- Resolve clients and call centre queries within agreed Service Level timelines.
- Allocate of pension Contributions accurately to member accounts.
- Process member benefit Claims including;
- Verification of supporting documents
- Bank accounts details.
- Follow up on outstanding contributions remittances.
- Prepare client data for management, regulatory and member reporting.
JOB COMPETENCIES AND ATTRIBUTES
- High levels of integrity and professionalism
- Excellent analytical and problem-solving skills
- Excellent communication skills and interpersonal skills
- Customer focused with strong relationship management skills
- Proficiency in Microsoft Office Applications
APPLICATION PROCESS
Interested candidates should submit a cover letter, detailed curriculum vitae, and copies of relevant qualifications to:
People and Culture Business Partner
People and Culture Business Partner
NICO Pension Services Ltd
P.O. Box 1796
Blantyre.
Or Email: vacancies@nicopensions.mw
Closing Date: 18 September 2026
“NICO Pension Services Ltd is an equal opportunity employer”