Serendib Hotels and Resorts
SERENDIB HOTELS & RESORTS VACANCIES
Serendib Hotels and Resorts is looking for qualified and experienced personnel to take up the following positions in a number of its hotels and resorts across the country.
FRONT OFFICE SUPERVISOR
Job Description
- Handle guest inquiries, complaints, and requests in a timely and efficient manner
- Manage reservations and room assignments
- Assist in resolving guest issues and problems
- Complete daily departmental KPis as required in the PMS
- Oversee check-in and check-out procedures, ensuring accuracy and efficiency
- Collaborate with other departments, such as housekeeping, maintenance, and sales, to ensure seamless guest service
- To make sure all events for the day are followed up on
- To conduct guest follow-ups
- To make sure pre-check-ins and pre-checkouts for the day are done
- To make sure all quotations are followed up on
- To make sure all receipts are allocated
- Adhere to the Front office Standard operating procedures and all Directives
Qualifications and Experience Required
- Diploma in Hospitality Management, Business Administration, or a related field
- 5 -10 years’ work experience in a similar position
- Proficiency in hotel management software
- Experience in a supervisory or leadership role
- Excellent verbal and written communication skills
How to apply
Applicants must self-complete and submit this application.
The applicants must have an electronic copy (PDF or word) of their CV and a photograph in JPG or PDF format ready for upload.
Complete online application (URL): https://online.mw/apply/25051060