Department: Store Operations / Management

Number of Positions: 1

Reports To: Management / Directors

Minimum Qualification: Diploma or bachelor’s degree in business administration, Management, Commerce, or a related field.

Experience: At least 2 – 3 years’ experience in a supervisory or store-management role, preferably within retail, wholesale, or a related trading environment.

JOB PURPOSE

To oversee day-to-day operations of the store, ensuring the Orders Counter, Accounts Desk, and Collections Area function smoothly and customers are served efficiently, accurately, and courteously.

KEY RESPONSIBILITIES

· Oversee and coordinate the daily activities of Order Desk Attendants, the Accounts Officer, and the Collections Officer.

· Monitor customer flow through the order – payment – collection process and resolve bottlenecks.

· Ensure company pricing, credit, and customer-service policies are consistently applied at all three points.

· Review and sign off on daily sales, cash, and stock reports before submission to management.

· Monitor stock levels and coordinate re-ordering and replenishment with management/suppliers.

· Handle escalated customer complaints and ensure timely, satisfactory resolution.

· Conduct staff scheduling, performance monitoring, and on-the-job coaching for store staff.

· Enforce cash-handling controls, security procedures, and general store discipline.

· Prepare periodic performance and operational reports for management.

· Ensure a clean, safe, and well-organised store environment at all times.

KEY SKILLS & ATTRIBUTES

· Proven leadership and team-supervision ability.

· Strong organisational, problem-solving, and decision-making skills.

· Good understanding of retail/wholesale operations, stock control, and customer service standards.

· Competent in basic financial oversight and report writing.

· High level of integrity, accountability, and professionalism.

· Calm and effective under pressure during busy trading periods.

Applications should include cover letter, Curriculum Vitae and copies of certificates. They should be sent to kasupemw@outlook.com

Deadline for receiving applications is 6th of November, 2026.

Only Shortlisted candidates will be acknowledged.