Customer Service Representative (Northern Language Focus)

VITALITE Group Limited Malawi

About Us

Quality Made Affordable 

Job Description

Are you up for a challenge and looking to join a growing start-up? VITALITE customer service department is looking for a customer  service representative from the northern Region of Malawi.
We are looking for a highly motivated, hard-working and enthusiastic individual who is able to assist our
team in Lilongwe with Customer Service responsibilities. This position is focused on extending our hours
of operation for toll free call center availability. Hours may include nights and weekends.

Requirements

Key Characteristics

 

  • Enthusiastic attitude and passion for people.

  • Experience in handling customer calls

  • High computer skill set and ability to multi-task. 

  • Professional & Proactive attitude.

  • Comfortable in an independent role.

  • Highly organized.

  • Proficiency in computer skills such as Microsoft Office.

  • Excellent interpersonal skills.

  • Must be a team player.

  • Must be able to multi-task.

  • Strong problem-solving skills.

  • Critical thinker.

  • Must be able to provide good customer service and relationships.
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Responsibilities of the position:

  • Execute customer service policies and procedures including call-scripts, performance monitoring and team schedules.

  • Manage large amounts of incoming calls

  • Identify and assess customers’ needs to achieve satisfaction

  • Manage large amounts of welcoming calls to new customers

  • Follow communication procedures, guidelines and policies

  • Contribute to team effort by accomplishing related results as needed

  • Resolve customer complaints via phone, email, mail or social media

  • Work with customer service coordinator to ensure proper customer service is being delivered

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Key Requirements:

The ideal candidate will have a passion for working in faced-paced environments, strong critical thinking skills, and a keen attention to detail. Candidates who fit the following criteria are strongly encouraged to apply:

  • Lilongwe resident.

  • MSCE Certificate (good Mathematics & English results).

  • Diploma preferred. 

  • Proficiency in Chilambya required. 

  • Proficiency/comprehension in one or more of the following languages is a plus:

    • Chilambya 

    • Chindali 

    • Nyiha 

    • Chinamwanga 

    • Chiwandya 

    • Chingonde

  • Able to organize and work with data

Benefits

The benefits of this role include a collaborative work environment, regular training in customer service and solar energy solutions, growth opportunities, and recognition programs for outstanding performance.
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